Service standards for bus journeys

• Main Author: Deng, Ziliang
• Other Authors: Gopinath Menon
• Format: Final Year Project
• Language: English
• Published: 2013
• Subjects: DRNTU::Engineering
• Online Access: http://hdl.handle.net/10356/53801
• Institution: Nanyang Technological University

Buses of the same service number leave the bus interchanges at scheduled headways (minutes), which are different for peak hours and off-peak hours. For the first few bus stops, the buses of the same service are able to maintain this headway. As they get further away, these headways lengthen or shorten causing irritation to passengers at bus stops. At such, commuters’ satisfaction level has been on the decline over the recent years, according to a study. Variation in headways and the degree of crowdedness onboard tie to reliability and comfort level of buses respectively. The reliability and comfort level of buses are important attributes that influence the Commuters’ Satisfaction Level. This project is aimed to study on the Reliability, Availability, and Comfort aspect of bus service standards from the data gathered on-site. Critical analysis on Headway Variation and ‘Bus-bunching’ phenomenon are comprised within the study. At such, the Reliability, Availability, and Comfort level of the buses can be ascertained, and benchmarked against Quality of Service (QoS) Standards set by the Public Transport Council, in areas applicable. Therefore, this study would give a better light to the actual reliability of the bus services which the daily commuting public faces on the ground.