A comparative study on the service quality of Singapore and non-Singapore banks

94 p.

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Bibliographic Details
Main Authors:	Awe Wan Peng, Chia Pei Jet, Goh Chee Hui
Other Authors:	Philip Gerrard
Format:	Final Year Project
Published:	2014
Subjects:	DRNTU::Business::Marketing::Customer services
Online Access:	http://hdl.handle.net/10356/57802
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Institution:	Nanyang Technological University

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spelling	sg-ntu-dr.10356-578022023-05-19T05:44:57Z A comparative study on the service quality of Singapore and non-Singapore banks Awe Wan Peng Chia Pei Jet Goh Chee Hui Philip Gerrard Nanyang Business School DRNTU::Business::Marketing::Customer services 94 p. The main objective of our study is to compare the service quality of Singapore and non-Singapore banks in their country of domicile with the use of the SERVQUAL model. This was achieved by sampling NTU academics who had studied and/or worked abroad and who were Singaporeans BUSINESS 2014-04-07T11:00:57Z 2014-04-07T11:00:57Z 1997 1997 Final Year Project (FYP) http://hdl.handle.net/10356/57802 Nanyang Technological University application/pdf
institution	Nanyang Technological University
building	NTU Library
continent	Asia
country	Singapore Singapore
content_provider	NTU Library
collection	DR-NTU
topic	DRNTU::Business::Marketing::Customer services
spellingShingle	DRNTU::Business::Marketing::Customer services Awe Wan Peng Chia Pei Jet Goh Chee Hui A comparative study on the service quality of Singapore and non-Singapore banks
description	94 p.
author2	Philip Gerrard
author_facet	Philip Gerrard Awe Wan Peng Chia Pei Jet Goh Chee Hui
format	Final Year Project
author	Awe Wan Peng Chia Pei Jet Goh Chee Hui
author_sort	Awe Wan Peng
title	A comparative study on the service quality of Singapore and non-Singapore banks
title_short	A comparative study on the service quality of Singapore and non-Singapore banks
title_full	A comparative study on the service quality of Singapore and non-Singapore banks
title_fullStr	A comparative study on the service quality of Singapore and non-Singapore banks
title_full_unstemmed	A comparative study on the service quality of Singapore and non-Singapore banks
title_sort	comparative study on the service quality of singapore and non-singapore banks
publishDate	2014
url	http://hdl.handle.net/10356/57802
_version_	1770566035439616000

A comparative study on the service quality of Singapore and non-Singapore banks

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