Effects of interaction between information technology (IT) and a Singapore hotel : a case study
Information Technology (IT) adopted in an organisation is influenced by various organisational and social factors. In turn, the organisation design is affected by the implementation of IT. This project aims to study the effects of interaction between IT and the organisation and identify the conse...
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| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project |
| Language: | English |
| Published: |
2015
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/63018 |
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| Institution: | Nanyang Technological University |
| Language: | English |
| Summary: | Information Technology (IT) adopted in an organisation is influenced by various
organisational and social factors. In turn, the organisation design is affected by the
implementation of IT. This project aims to study the effects of interaction between
IT and the organisation and identify the consequences that arise. This has been
done through a case study of a leading hotel in Singapore. The primary focus of
the case study is on the Reservation/Billing system of the hotel.
The socio-technical issues of IT has been analysed using the theoretical framework
proposed by Robey and Orlikowski. Part of the analysis focuses on how the
organisation and social system shape and influence the use of IT. The impact of IT
on the organisation is then examined. It is found that the development, operation
and maintenance of IT is determined by human, who in turn are influenced by their
social environment. Conversely, the use of IT changes job tasks and has impact on
the organisation structure, staff training, level of service/hospitality and
organisation policy. These findings demonstrate the dual effect of interaction
between IT and the organisation as proposed in the theoretical model. |
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