CRM in the logistics industry of Singapore

• Main Author: Low, Daniel Guang Wen
• Other Authors: Chew Ah Seng, David
• Format: Final Year Project
• Language: English
• Published: 2015
• Subjects: DRNTU::Engineering::Maritime studies::Maritime management and business
• Online Access: http://hdl.handle.net/10356/63715
• Institution: Nanyang Technological University

The logistics sector contributes significantly towards the GDP growth of Singapore. For the past 15 years, the Singapore government has invested heavily and made significant improvements to the transportation infrastructure. However this has not kept pace with growth requirements as Singapore’s rank...