Critical success factors of quality management for the Singapore shipping industry

• Main Author: Chong, Li Yan
• Other Authors: Chew Ah Seng, David
• Format: Final Year Project
• Language: English
• Published: 2015
• Subjects: DRNTU::Engineering::Maritime studies
• Online Access: http://hdl.handle.net/10356/64456
• Institution: Nanyang Technological University

Quality is valued as a competitive advantage for firms and hence sound quality management policies have to be developed to ensure survival in the long run. As the Singapore shipping industry is closely knitted to the country’s economic growth and with the presence of recurring and new challenges, th...