Avoidance in intercultural work contexts : the role of language self-efficacy, cultural intelligence, and interpersonal negative affect

Avoidance of interactions with people from different cultures is a common occurrence that can have detrimental effects on work collaborations. Yet, we know very little about what can be done to reduce avoidance behaviors in contexts where people from different cultures work together. To address this...

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Main Author: Peyrols Wu, Catherine Céline Marie-Françoise
Other Authors: Ng Kok Yee
Format: Theses and Dissertations
Language:English
Published: 2017
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Online Access:http://hdl.handle.net/10356/70964
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Institution: Nanyang Technological University
Language: English
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spelling sg-ntu-dr.10356-709642024-01-12T10:13:21Z Avoidance in intercultural work contexts : the role of language self-efficacy, cultural intelligence, and interpersonal negative affect Peyrols Wu, Catherine Céline Marie-Françoise Ng Kok Yee Nanyang Business School Centre for Leadership and Cultural Intelligence DRNTU::Business::Management::Organizational behavior DRNTU::Social sciences::Psychology::Affection and emotion DRNTU::Social sciences::Communication::Intercultural communication Avoidance of interactions with people from different cultures is a common occurrence that can have detrimental effects on work collaborations. Yet, we know very little about what can be done to reduce avoidance behaviors in contexts where people from different cultures work together. To address this gap, I developed and tested a model to predict and explain avoidance in intercultural work contexts. Drawing on Social Identity Theory and Affective Events Theory, I propose a model where language self-efficacy and cultural intelligence (CQ) have negative main effects on avoidance behaviors. Further, I hypothesize a joint effect such that avoidance should be the lowest when people are both efficacious to communicate in the language of interaction and culturally intelligent. Next, I hypothesize that interpersonal negative affect should mediate the joint effect of language self-efficacy and CQ on avoidance. I tested my model using two time-lagged field studies. In Study 1, I tested the hypothesized main and joint effects with 108 household service workers using OLS regressions. The findings did not support the main effects of language self-efficacy and CQ but supported the joint effect on avoidance. In Study 2, I tested the main effects, joint effect and mediation in 391 intercultural dyads from a sample of 82 senior business students working in multicultural teams using a round-robin multisource design and social relations modeling analyses. The main effect of language self- efficacy was not supported but the main effect of CQ was significant and negative. The joint effect found in Study 1 was replicated. Further, the joint effect was fully mediated by interpersonal negative affect. I discuss the implications of these findings for theory and practice. Doctor of Philosophy (NBS) 2017-05-12T05:18:09Z 2017-05-12T05:18:09Z 2017 Thesis Peyrols Wu, Catherine Céline Marie-Françoise. (2017). Avoidance in intercultural work contexts : the role of language self-efficacy, cultural intelligence, and interpersonal negative affect. Doctoral thesis, Nanyang Technological University, Singapore. http://hdl.handle.net/10356/70964 10.32657/10356/70964 en 149 p. application/pdf
institution Nanyang Technological University
building NTU Library
continent Asia
country Singapore
Singapore
content_provider NTU Library
collection DR-NTU
language English
topic DRNTU::Business::Management::Organizational behavior
DRNTU::Social sciences::Psychology::Affection and emotion
DRNTU::Social sciences::Communication::Intercultural communication
spellingShingle DRNTU::Business::Management::Organizational behavior
DRNTU::Social sciences::Psychology::Affection and emotion
DRNTU::Social sciences::Communication::Intercultural communication
Peyrols Wu, Catherine Céline Marie-Françoise
Avoidance in intercultural work contexts : the role of language self-efficacy, cultural intelligence, and interpersonal negative affect
description Avoidance of interactions with people from different cultures is a common occurrence that can have detrimental effects on work collaborations. Yet, we know very little about what can be done to reduce avoidance behaviors in contexts where people from different cultures work together. To address this gap, I developed and tested a model to predict and explain avoidance in intercultural work contexts. Drawing on Social Identity Theory and Affective Events Theory, I propose a model where language self-efficacy and cultural intelligence (CQ) have negative main effects on avoidance behaviors. Further, I hypothesize a joint effect such that avoidance should be the lowest when people are both efficacious to communicate in the language of interaction and culturally intelligent. Next, I hypothesize that interpersonal negative affect should mediate the joint effect of language self-efficacy and CQ on avoidance. I tested my model using two time-lagged field studies. In Study 1, I tested the hypothesized main and joint effects with 108 household service workers using OLS regressions. The findings did not support the main effects of language self-efficacy and CQ but supported the joint effect on avoidance. In Study 2, I tested the main effects, joint effect and mediation in 391 intercultural dyads from a sample of 82 senior business students working in multicultural teams using a round-robin multisource design and social relations modeling analyses. The main effect of language self- efficacy was not supported but the main effect of CQ was significant and negative. The joint effect found in Study 1 was replicated. Further, the joint effect was fully mediated by interpersonal negative affect. I discuss the implications of these findings for theory and practice.
author2 Ng Kok Yee
author_facet Ng Kok Yee
Peyrols Wu, Catherine Céline Marie-Françoise
format Theses and Dissertations
author Peyrols Wu, Catherine Céline Marie-Françoise
author_sort Peyrols Wu, Catherine Céline Marie-Françoise
title Avoidance in intercultural work contexts : the role of language self-efficacy, cultural intelligence, and interpersonal negative affect
title_short Avoidance in intercultural work contexts : the role of language self-efficacy, cultural intelligence, and interpersonal negative affect
title_full Avoidance in intercultural work contexts : the role of language self-efficacy, cultural intelligence, and interpersonal negative affect
title_fullStr Avoidance in intercultural work contexts : the role of language self-efficacy, cultural intelligence, and interpersonal negative affect
title_full_unstemmed Avoidance in intercultural work contexts : the role of language self-efficacy, cultural intelligence, and interpersonal negative affect
title_sort avoidance in intercultural work contexts : the role of language self-efficacy, cultural intelligence, and interpersonal negative affect
publishDate 2017
url http://hdl.handle.net/10356/70964
_version_ 1789482966163914752