Reverse logistics : emerging trends, opportunities and challenges

In the recent years, reverse logistics have significantly gained attention from researchers and practitioners. Reverse logistics key activities comprise collection from the end user, classification, product recovery and waste disposal. In general, economic, legal and social issues are the main dri...

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Main Author: Liow, Jia Yin
Other Authors: Teo Chee Chong
Format: Final Year Project
Language:English
Published: 2017
Subjects:
Online Access:http://hdl.handle.net/10356/72136
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Institution: Nanyang Technological University
Language: English
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spelling sg-ntu-dr.10356-721362023-03-03T16:59:16Z Reverse logistics : emerging trends, opportunities and challenges Liow, Jia Yin Teo Chee Chong School of Civil and Environmental Engineering DRNTU::Engineering::Maritime studies::Maritime management and business In the recent years, reverse logistics have significantly gained attention from researchers and practitioners. Reverse logistics key activities comprise collection from the end user, classification, product recovery and waste disposal. In general, economic, legal and social issues are the main driver of reverse logistics practice. This paper put emphasis on the implementation of reverse logistics in the e-commerce market which the e-commerce market is formed due to the development and advancement in technology and globalization. The objective of the current study is to identify the solution of handling product return in the e-commerce context due to exclusive characteristics as compared to the traditional commerce market. Both of the e-commerce market and common strategies used to handle product return the traditional commerce market are identified as followed: return policy, pricing decision, forecasting, integration of forward-reverse logistics network and outsourcing. The main findings of this paper are three exclusive characteristics of e-commerce market that shaped the challenges in reverse logistics practice are as followed, no virtual shop, home delivery service and lower cost incurred from both customers and e-retailers. With the application of common strategies, the obstacles are overcome. Another distinguished characteristic of e-commerce is the massive utilization of website also discussed in the findings. Bachelor of Science (Maritime Studies) 2017-05-29T02:01:20Z 2017-05-29T02:01:20Z 2017 Final Year Project (FYP) http://hdl.handle.net/10356/72136 en Nanyang Technological University 34 p. application/pdf
institution Nanyang Technological University
building NTU Library
continent Asia
country Singapore
Singapore
content_provider NTU Library
collection DR-NTU
language English
topic DRNTU::Engineering::Maritime studies::Maritime management and business
spellingShingle DRNTU::Engineering::Maritime studies::Maritime management and business
Liow, Jia Yin
Reverse logistics : emerging trends, opportunities and challenges
description In the recent years, reverse logistics have significantly gained attention from researchers and practitioners. Reverse logistics key activities comprise collection from the end user, classification, product recovery and waste disposal. In general, economic, legal and social issues are the main driver of reverse logistics practice. This paper put emphasis on the implementation of reverse logistics in the e-commerce market which the e-commerce market is formed due to the development and advancement in technology and globalization. The objective of the current study is to identify the solution of handling product return in the e-commerce context due to exclusive characteristics as compared to the traditional commerce market. Both of the e-commerce market and common strategies used to handle product return the traditional commerce market are identified as followed: return policy, pricing decision, forecasting, integration of forward-reverse logistics network and outsourcing. The main findings of this paper are three exclusive characteristics of e-commerce market that shaped the challenges in reverse logistics practice are as followed, no virtual shop, home delivery service and lower cost incurred from both customers and e-retailers. With the application of common strategies, the obstacles are overcome. Another distinguished characteristic of e-commerce is the massive utilization of website also discussed in the findings.
author2 Teo Chee Chong
author_facet Teo Chee Chong
Liow, Jia Yin
format Final Year Project
author Liow, Jia Yin
author_sort Liow, Jia Yin
title Reverse logistics : emerging trends, opportunities and challenges
title_short Reverse logistics : emerging trends, opportunities and challenges
title_full Reverse logistics : emerging trends, opportunities and challenges
title_fullStr Reverse logistics : emerging trends, opportunities and challenges
title_full_unstemmed Reverse logistics : emerging trends, opportunities and challenges
title_sort reverse logistics : emerging trends, opportunities and challenges
publishDate 2017
url http://hdl.handle.net/10356/72136
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