Design and development of a web-based smart queuing system
Nowadays, waiting for service is a common phenomenon in restaurants during peak hours. Customer’s queuing time has been considered as a key factor when evaluating a restaurant to be good or not. A long queuing time could result in customers withdraw and move to another restaurant. Thus, reducing...
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| Format: | Final Year Project |
| Language: | English |
| Published: |
2018
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/75229 |
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| Institution: | Nanyang Technological University |
| Language: | English |
| Summary: | Nowadays, waiting for service is a common phenomenon in restaurants during peak
hours. Customer’s queuing time has been considered as a key factor when evaluating a
restaurant to be good or not. A long queuing time could result in customers withdraw and
move to another restaurant. Thus, reducing the unnecessary queuing time became a critical
issue for the restaurant owners to promote customers’ satisfaction. Although the invitation of
restaurant queuing machines helped to make it more convenient to queue, there are still large
room for queuing time improvement.
In this project, a creative and functional web-based smart queuing system was designed
and developed to help the customers to make reservations and join the queue online, to
acquire the estimated waiting time, and to receive notification messages of queuing progress.
A PHP framework called ‘Laravel’ was adopted as the front-end development tool. The
Apache server was used to browse the website via mobile devices. Database was utilized to
store the queuing and reservation information. Besides, the study took a hotpot restaurant as a
case to make it easier for the readers to understand the processes of the queuing system.
Overall, this project helps to minimize the unnecessary waiting time of customers. The
fast and efficient appointment scheduling enables customer to feel empowered and in control
of their own time. Benefited from this system, fewer complaints will be received from
customers due to long waiting time. In addition, the project gives suggestions on the proposed
works of improving the queuing time to be done in the future. |
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