A study of the service quality of automated teller machines.

• Main Author: Ng, Cheng Yen.
• Other Authors: Gerrard, Philip
• Format: Theses and Dissertations
• Language: English
• Published: 2008
• Subjects: DRNTU::Business::Finance::Electronic banking
• Online Access: http://hdl.handle.net/10356/7579
• Institution: Nanyang Technological University

The objectives of this study were to develop an instrument to measure the service quality of ATMs and to establish the service quality problem, in particular those relating to ATMs, which may cause customers to switch banks. In addition, the study attempted to find out whether there is any correlati...