Assessing inter-organisational processes towards Singapore’s social service delivery : a qualitative case study on Jurong East Town

Inter-organisational collaboration in Singapore’s social service sector has been widely favoured. Yet, existing research lacks in comprehensively assessing the impacts of inter-organisational processes in influencing social service delivery within the Singapore’s social service context. This paper t...

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Main Authors: Chng, Isaac, Koh, Jewelle Kai Kheck, Choy, Yi Jie
Other Authors: Kim Soojin
Format: Final Year Project
Language:English
Published: 2019
Subjects:
Online Access:http://hdl.handle.net/10356/76779
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Institution: Nanyang Technological University
Language: English
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spelling sg-ntu-dr.10356-767792019-12-10T14:36:34Z Assessing inter-organisational processes towards Singapore’s social service delivery : a qualitative case study on Jurong East Town Chng, Isaac Koh, Jewelle Kai Kheck Choy, Yi Jie Kim Soojin School of Social Sciences DRNTU::Social sciences::Political science::Public administration::Asia::Singapore Inter-organisational collaboration in Singapore’s social service sector has been widely favoured. Yet, existing research lacks in comprehensively assessing the impacts of inter-organisational processes in influencing social service delivery within the Singapore’s social service context. This paper thus examines the dynamics of existing inter-organisational processes; and assess the level of effectiveness in providing quality social service delivery. Jurong East Town is selected to evaluate service delivery gaps in social support programmes. Drawing on qualitative interviews conducted with four government and social service organisations and nine low-income families as beneficiaries, the integrated results gathered from employing thematic analysis reveal two casual-pathways describing the effects of inter-organisational processes on service delivery outcomes: power centrality as a driving force and a weakening force. More notably, this paper provides practical recommendations on effective methods towards tackling social service delivery gaps through strengthening inter-organisational partnerships. Bachelor of Arts in Public Policy and Global Affairs 2019-04-12T07:50:50Z 2019-04-12T07:50:50Z 2019 Final Year Project (FYP) http://hdl.handle.net/10356/76779 en 47 p. application/pdf
institution Nanyang Technological University
building NTU Library
country Singapore
collection DR-NTU
language English
topic DRNTU::Social sciences::Political science::Public administration::Asia::Singapore
spellingShingle DRNTU::Social sciences::Political science::Public administration::Asia::Singapore
Chng, Isaac
Koh, Jewelle Kai Kheck
Choy, Yi Jie
Assessing inter-organisational processes towards Singapore’s social service delivery : a qualitative case study on Jurong East Town
description Inter-organisational collaboration in Singapore’s social service sector has been widely favoured. Yet, existing research lacks in comprehensively assessing the impacts of inter-organisational processes in influencing social service delivery within the Singapore’s social service context. This paper thus examines the dynamics of existing inter-organisational processes; and assess the level of effectiveness in providing quality social service delivery. Jurong East Town is selected to evaluate service delivery gaps in social support programmes. Drawing on qualitative interviews conducted with four government and social service organisations and nine low-income families as beneficiaries, the integrated results gathered from employing thematic analysis reveal two casual-pathways describing the effects of inter-organisational processes on service delivery outcomes: power centrality as a driving force and a weakening force. More notably, this paper provides practical recommendations on effective methods towards tackling social service delivery gaps through strengthening inter-organisational partnerships.
author2 Kim Soojin
author_facet Kim Soojin
Chng, Isaac
Koh, Jewelle Kai Kheck
Choy, Yi Jie
format Final Year Project
author Chng, Isaac
Koh, Jewelle Kai Kheck
Choy, Yi Jie
author_sort Chng, Isaac
title Assessing inter-organisational processes towards Singapore’s social service delivery : a qualitative case study on Jurong East Town
title_short Assessing inter-organisational processes towards Singapore’s social service delivery : a qualitative case study on Jurong East Town
title_full Assessing inter-organisational processes towards Singapore’s social service delivery : a qualitative case study on Jurong East Town
title_fullStr Assessing inter-organisational processes towards Singapore’s social service delivery : a qualitative case study on Jurong East Town
title_full_unstemmed Assessing inter-organisational processes towards Singapore’s social service delivery : a qualitative case study on Jurong East Town
title_sort assessing inter-organisational processes towards singapore’s social service delivery : a qualitative case study on jurong east town
publishDate 2019
url http://hdl.handle.net/10356/76779
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