Service quality and customer satisfaction in liner shipping

Service quality and customer satisfaction in liner shipping

Purpose – The objectives of this paper are to identify the dimensions of service quality in liner shipping and examine their effects on customer satisfaction. Methodology – The indicators of service quality in liner shipping were identified from reviewing the literature and interviewing six qualifie...

Full description

Saved in:
Bibliographic Details
Main Authors: Yuen, Kum Fai, Thai, Van Vinh
Other Authors: School of Civil and Environmental Engineering
Format: Article
Language:English
Published: 2015
Subjects:
DRNTU::Engineering::Civil engineering::Transportation
DRNTU::Business::Management::Total quality management
DRNTU::Business::Management::Logistics
Online Access:https://hdl.handle.net/10356/79385
http://hdl.handle.net/10220/26056
Tags: Add Tag
No Tags, Be the first to tag this record!
Institution: Nanyang Technological University
Language: English

Internet

https://hdl.handle.net/10356/79385
http://hdl.handle.net/10220/26056

Similar Items