On range and response : dimensions of process flexibility

• Main Authors: Chou, Mabel C., Chua, Geoffrey Ang, Teo, Chung-Piaw
• Other Authors: Nanyang Business School
• Format: Article
• Language: English
• Published: 2015
• Subjects: DRNTU::Business::Operations management
• Online Access: https://hdl.handle.net/10356/79410; http://hdl.handle.net/10220/25588
• Institution: Nanyang Technological University

There are two dimensions to process flexibility: range versus response. Range is the extent to which a system can adapt, while response is the rate at which the system can adapt. Although both dimensions are important, the existing literature does not analytically examine the response dimension vis-...