Understanding User Adaptation toward a New IT System in Organizations: A Social Network Perspective

Social networks can be a vital mechanism for users to adapt to changes induced by new IT systems in organizations. However, we do not adequately understand the effect of social networks on post-adoption IT use. Drawing on coping theory and the social network literature, we develop a cognitive-affect...

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Main Authors: Wu, Yi, Choi, Ben, Guo, Xitong, Chang, Klarissa Ting-Ting
Other Authors: Nanyang Business School
Format: Article
Language:English
Published: 2018
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Online Access:https://hdl.handle.net/10356/89211
http://hdl.handle.net/10220/44827
http://aisel.aisnet.org/jais/vol18/iss11/2/
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Institution: Nanyang Technological University
Language: English
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spelling sg-ntu-dr.10356-892112023-05-19T06:44:43Z Understanding User Adaptation toward a New IT System in Organizations: A Social Network Perspective Wu, Yi Choi, Ben Guo, Xitong Chang, Klarissa Ting-Ting Nanyang Business School Seeking-network Closure, Giving-network Closure Social networks can be a vital mechanism for users to adapt to changes induced by new IT systems in organizations. However, we do not adequately understand the effect of social networks on post-adoption IT use. Drawing on coping theory and the social network literature, we develop a cognitive-affective-behavioral classification of user adaptation and identify seeking-network closure and giving-network closure as key network characteristics pertinent to postadoption IT use. Thereafter, we establish a theoretical link from seeking-network closure and giving-network closure to post-adoption IT use through the underlying mechanisms of user adaptation. We operationalize the research model using a field survey of a newly implemented electronic medical record system in a hospital in Northeast China, where we collected network data and objective system logs of 104 doctors. We found that seeking-network closure was positively associated with cognitive adaptation but negatively associated with affective adaptation and behavioral adaptation, whereas giving-network closure was negatively associated with cognitive adaptation but positively associated with affective adaptation and behavioral adaptation. Moreover, cognitive adaptation and affective adaptation were determinants of post-adoption IT use, but behavioral adaptation was not. We discuss our study’s theoretical and practical contributions. Published version 2018-05-17T07:07:22Z 2019-12-06T17:20:20Z 2018-05-17T07:07:22Z 2019-12-06T17:20:20Z 2017 Journal Article Wu, Y., Choi, B., Guo, X., & Chang, K. T.-T. (2017). Understanding User Adaptation toward a New IT System in Organizations: A Social Network Perspective. Journal of the Association for Information Systems, 18(11), 787-813. 1536-9323 https://hdl.handle.net/10356/89211 http://hdl.handle.net/10220/44827 http://aisel.aisnet.org/jais/vol18/iss11/2/ en Journal of the Association for Information Systems © 2017 Association for Information Systems. This paper was published in Journal of the Association for Information Systems and is made available as an electronic reprint (preprint) with permission of Association for Information Systems. The published version is available at [http://aisel.aisnet.org/jais/vol18/iss11/2/]. One print or electronic copy may be made for personal use only. Systematic or multiple reproduction, distribution to multiple locations via electronic or other means, duplication of any material in this paper for a fee or for commercial purposes, or modification of the content of the paper is prohibited and is subject to penalties under law. 27 p. application/pdf
institution Nanyang Technological University
building NTU Library
continent Asia
country Singapore
Singapore
content_provider NTU Library
collection DR-NTU
language English
topic Seeking-network Closure,
Giving-network Closure
spellingShingle Seeking-network Closure,
Giving-network Closure
Wu, Yi
Choi, Ben
Guo, Xitong
Chang, Klarissa Ting-Ting
Understanding User Adaptation toward a New IT System in Organizations: A Social Network Perspective
description Social networks can be a vital mechanism for users to adapt to changes induced by new IT systems in organizations. However, we do not adequately understand the effect of social networks on post-adoption IT use. Drawing on coping theory and the social network literature, we develop a cognitive-affective-behavioral classification of user adaptation and identify seeking-network closure and giving-network closure as key network characteristics pertinent to postadoption IT use. Thereafter, we establish a theoretical link from seeking-network closure and giving-network closure to post-adoption IT use through the underlying mechanisms of user adaptation. We operationalize the research model using a field survey of a newly implemented electronic medical record system in a hospital in Northeast China, where we collected network data and objective system logs of 104 doctors. We found that seeking-network closure was positively associated with cognitive adaptation but negatively associated with affective adaptation and behavioral adaptation, whereas giving-network closure was negatively associated with cognitive adaptation but positively associated with affective adaptation and behavioral adaptation. Moreover, cognitive adaptation and affective adaptation were determinants of post-adoption IT use, but behavioral adaptation was not. We discuss our study’s theoretical and practical contributions.
author2 Nanyang Business School
author_facet Nanyang Business School
Wu, Yi
Choi, Ben
Guo, Xitong
Chang, Klarissa Ting-Ting
format Article
author Wu, Yi
Choi, Ben
Guo, Xitong
Chang, Klarissa Ting-Ting
author_sort Wu, Yi
title Understanding User Adaptation toward a New IT System in Organizations: A Social Network Perspective
title_short Understanding User Adaptation toward a New IT System in Organizations: A Social Network Perspective
title_full Understanding User Adaptation toward a New IT System in Organizations: A Social Network Perspective
title_fullStr Understanding User Adaptation toward a New IT System in Organizations: A Social Network Perspective
title_full_unstemmed Understanding User Adaptation toward a New IT System in Organizations: A Social Network Perspective
title_sort understanding user adaptation toward a new it system in organizations: a social network perspective
publishDate 2018
url https://hdl.handle.net/10356/89211
http://hdl.handle.net/10220/44827
http://aisel.aisnet.org/jais/vol18/iss11/2/
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