Internet banks: the development of a service quality model.

The objective of this consumer-based study is to identify service quality attributes and dimensions which are appropriate for the measurement ofthe service quality of Internet banks. Based on the findings, recommendations were provided to help banks improve their levels of service quality.

Saved in:

Bibliographic Details
Main Authors:	Wong, Carol Wai San., Ng, Julia., Toh, Shuhui.
Other Authors:	Gerrard, Philip
Format:	Final Year Project
Published:	2008
Subjects:	DRNTU::Business::Finance::Electronic banking
Online Access:	http://hdl.handle.net/10356/8979
Tags:	Add Tag No Tags, Be the first to tag this record!
Institution:	Nanyang Technological University

id	sg-ntu-dr.10356-8979
record_format	dspace
spelling	sg-ntu-dr.10356-89792023-05-19T05:44:55Z Internet banks: the development of a service quality model. Wong, Carol Wai San. Ng, Julia. Toh, Shuhui. Gerrard, Philip Nanyang Business School DRNTU::Business::Finance::Electronic banking The objective of this consumer-based study is to identify service quality attributes and dimensions which are appropriate for the measurement ofthe service quality of Internet banks. Based on the findings, recommendations were provided to help banks improve their levels of service quality. 2008-09-24T07:27:19Z 2008-09-24T07:27:19Z 2003 2003 Final Year Project (FYP) http://hdl.handle.net/10356/8979 Nanyang Technological University application/pdf
institution	Nanyang Technological University
building	NTU Library
continent	Asia
country	Singapore Singapore
content_provider	NTU Library
collection	DR-NTU
topic	DRNTU::Business::Finance::Electronic banking
spellingShingle	DRNTU::Business::Finance::Electronic banking Wong, Carol Wai San. Ng, Julia. Toh, Shuhui. Internet banks: the development of a service quality model.
description	The objective of this consumer-based study is to identify service quality attributes and dimensions which are appropriate for the measurement ofthe service quality of Internet banks. Based on the findings, recommendations were provided to help banks improve their levels of service quality.
author2	Gerrard, Philip
author_facet	Gerrard, Philip Wong, Carol Wai San. Ng, Julia. Toh, Shuhui.
format	Final Year Project
author	Wong, Carol Wai San. Ng, Julia. Toh, Shuhui.
author_sort	Wong, Carol Wai San.
title	Internet banks: the development of a service quality model.
title_short	Internet banks: the development of a service quality model.
title_full	Internet banks: the development of a service quality model.
title_fullStr	Internet banks: the development of a service quality model.
title_full_unstemmed	Internet banks: the development of a service quality model.
title_sort	internet banks: the development of a service quality model.
publishDate	2008
url	http://hdl.handle.net/10356/8979
_version_	1770564016026943488

Internet banks: the development of a service quality model.

Similar Items