Service quality of 5 major sectors in Singapore.

Identification of the weaknesses in service of the 5 sectors; Banking, Food & Beverage, Healthcare, Public Transport and Retail. An analysis of the root causes to these weaknesses. Re-enactments of bad and good services in video.

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Bibliographic Details
Main Authors:	Seah, Reynold Eng Shing., Tan, Thian Boon., Thong, Celia Yongshi.
Other Authors:	Lee, Pui Mun
Format:	Final Year Project
Published:	2008
Subjects:	DRNTU::Business::Marketing::Customer services
Online Access:	http://hdl.handle.net/10356/9039
Tags:	Add Tag No Tags, Be the first to tag this record!
Institution:	Nanyang Technological University

id	sg-ntu-dr.10356-9039
record_format	dspace
spelling	sg-ntu-dr.10356-90392023-05-19T06:16:15Z Service quality of 5 major sectors in Singapore. Seah, Reynold Eng Shing. Tan, Thian Boon. Thong, Celia Yongshi. Lee, Pui Mun Nanyang Business School DRNTU::Business::Marketing::Customer services Identification of the weaknesses in service of the 5 sectors; Banking, Food & Beverage, Healthcare, Public Transport and Retail. An analysis of the root causes to these weaknesses. Re-enactments of bad and good services in video. 2008-09-24T07:27:56Z 2008-09-24T07:27:56Z 2003 2003 Final Year Project (FYP) http://hdl.handle.net/10356/9039 Nanyang Technological University application/pdf
institution	Nanyang Technological University
building	NTU Library
continent	Asia
country	Singapore Singapore
content_provider	NTU Library
collection	DR-NTU
topic	DRNTU::Business::Marketing::Customer services
spellingShingle	DRNTU::Business::Marketing::Customer services Seah, Reynold Eng Shing. Tan, Thian Boon. Thong, Celia Yongshi. Service quality of 5 major sectors in Singapore.
description	Identification of the weaknesses in service of the 5 sectors; Banking, Food & Beverage, Healthcare, Public Transport and Retail. An analysis of the root causes to these weaknesses. Re-enactments of bad and good services in video.
author2	Lee, Pui Mun
author_facet	Lee, Pui Mun Seah, Reynold Eng Shing. Tan, Thian Boon. Thong, Celia Yongshi.
format	Final Year Project
author	Seah, Reynold Eng Shing. Tan, Thian Boon. Thong, Celia Yongshi.
author_sort	Seah, Reynold Eng Shing.
title	Service quality of 5 major sectors in Singapore.
title_short	Service quality of 5 major sectors in Singapore.
title_full	Service quality of 5 major sectors in Singapore.
title_fullStr	Service quality of 5 major sectors in Singapore.
title_full_unstemmed	Service quality of 5 major sectors in Singapore.
title_sort	service quality of 5 major sectors in singapore.
publishDate	2008
url	http://hdl.handle.net/10356/9039
_version_	1770565537955315712

Service quality of 5 major sectors in Singapore.

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