In search of query patterns : a case study of a university OPAC
A transaction log analysis of the Nanyang Technological University (NTU) OPAC was conducted to identify query and search failure patterns with the goal of identifying areas of improvement for the system. One semester’s worth of OPAC transaction logs were obtained and from these, 641 991 queries were...
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sg-ntu-dr.10356-917012020-03-07T12:15:51Z In search of query patterns : a case study of a university OPAC Lau, Eng Pwey Goh, Dion Hoe-Lian Wee Kim Wee School of Communication and Information DRNTU::Library and information science::Libraries::Information retrieval and analysis A transaction log analysis of the Nanyang Technological University (NTU) OPAC was conducted to identify query and search failure patterns with the goal of identifying areas of improvement for the system. One semester’s worth of OPAC transaction logs were obtained and from these, 641 991 queries were extracted and used for this work. Issues investigated included query length, frequency and type of search options and Boolean operators used as well as their relationships with search failure. Among other findings, results indicate that a majority of the queries were simple, with short query lengths and a low usage of Boolean operators. Failure analysis revealed that on average, users had an almost equal chance of obtaining no records or at least one record to a submitted query. We propose enhancements and suggest future areas of work to improve the users’ search experience with the NTU OPAC. Published version 2010-01-05T07:51:00Z 2019-12-06T18:10:25Z 2010-01-05T07:51:00Z 2019-12-06T18:10:25Z 2006 2006 Journal Article Lau, E. P., & Goh, D. (2006). In search of query patterns : a case study of a university OPAC. Information Processing and Management, 42(5), 1316-1329. 0306-4573 https://hdl.handle.net/10356/91701 http://hdl.handle.net/10220/6186 10.1016/j.ipm.2006.02.003 en Information processing and management Information Processing and Management @ copyright 2006 Elsevier. The journal's website is located at http://www.sciencedirect.com/science?_ob=ArticleURL&_udi=B6VC8-4JMKN39-2&_user=10&_rdoc=1&_fmt=&_orig=search&_sort=d&_docanchor=&view=c&_acct=C000050221&_version=1&_urlVersion=0&_userid=10&md5=c1387c99d3985fce7ea37ba4f3736127. 41 p. application/pdf |
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DRNTU::Library and information science::Libraries::Information retrieval and analysis Lau, Eng Pwey Goh, Dion Hoe-Lian In search of query patterns : a case study of a university OPAC |
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A transaction log analysis of the Nanyang Technological University (NTU) OPAC was conducted to identify query and search failure patterns with the goal of identifying areas of improvement for the system. One semester’s worth of OPAC transaction logs were obtained and from these, 641 991 queries were extracted and used for this work. Issues investigated included query length, frequency and type of search options and Boolean operators used as well as their relationships with search failure. Among other findings, results indicate that a majority of the queries were simple, with short query lengths and a low usage of Boolean operators. Failure analysis revealed that on average, users had an almost equal chance of
obtaining no records or at least one record to a submitted query. We propose enhancements and suggest future areas of work to improve the users’ search experience with the NTU OPAC. |
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Wee Kim Wee School of Communication and Information |
author_facet |
Wee Kim Wee School of Communication and Information Lau, Eng Pwey Goh, Dion Hoe-Lian |
format |
Article |
author |
Lau, Eng Pwey Goh, Dion Hoe-Lian |
author_sort |
Lau, Eng Pwey |
title |
In search of query patterns : a case study of a university OPAC |
title_short |
In search of query patterns : a case study of a university OPAC |
title_full |
In search of query patterns : a case study of a university OPAC |
title_fullStr |
In search of query patterns : a case study of a university OPAC |
title_full_unstemmed |
In search of query patterns : a case study of a university OPAC |
title_sort |
in search of query patterns : a case study of a university opac |
publishDate |
2010 |
url |
https://hdl.handle.net/10356/91701 http://hdl.handle.net/10220/6186 |
_version_ |
1681035069027778560 |