In search of query patterns : a case study of a university OPAC

A transaction log analysis of the Nanyang Technological University (NTU) OPAC was conducted to identify query and search failure patterns with the goal of identifying areas of improvement for the system. One semester’s worth of OPAC transaction logs were obtained and from these, 641 991 queries were...

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Main Authors: Lau, Eng Pwey, Goh, Dion Hoe-Lian
Other Authors: Wee Kim Wee School of Communication and Information
Format: Article
Language:English
Published: 2010
Subjects:
Online Access:https://hdl.handle.net/10356/91701
http://hdl.handle.net/10220/6186
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Institution: Nanyang Technological University
Language: English
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spelling sg-ntu-dr.10356-917012020-03-07T12:15:51Z In search of query patterns : a case study of a university OPAC Lau, Eng Pwey Goh, Dion Hoe-Lian Wee Kim Wee School of Communication and Information DRNTU::Library and information science::Libraries::Information retrieval and analysis A transaction log analysis of the Nanyang Technological University (NTU) OPAC was conducted to identify query and search failure patterns with the goal of identifying areas of improvement for the system. One semester’s worth of OPAC transaction logs were obtained and from these, 641 991 queries were extracted and used for this work. Issues investigated included query length, frequency and type of search options and Boolean operators used as well as their relationships with search failure. Among other findings, results indicate that a majority of the queries were simple, with short query lengths and a low usage of Boolean operators. Failure analysis revealed that on average, users had an almost equal chance of obtaining no records or at least one record to a submitted query. We propose enhancements and suggest future areas of work to improve the users’ search experience with the NTU OPAC. Published version 2010-01-05T07:51:00Z 2019-12-06T18:10:25Z 2010-01-05T07:51:00Z 2019-12-06T18:10:25Z 2006 2006 Journal Article Lau, E. P., & Goh, D. (2006). In search of query patterns : a case study of a university OPAC. Information Processing and Management, 42(5), 1316-1329. 0306-4573 https://hdl.handle.net/10356/91701 http://hdl.handle.net/10220/6186 10.1016/j.ipm.2006.02.003 en Information processing and management Information Processing and Management @ copyright 2006 Elsevier. The journal's website is located at http://www.sciencedirect.com/science?_ob=ArticleURL&_udi=B6VC8-4JMKN39-2&_user=10&_rdoc=1&_fmt=&_orig=search&_sort=d&_docanchor=&view=c&_acct=C000050221&_version=1&_urlVersion=0&_userid=10&md5=c1387c99d3985fce7ea37ba4f3736127. 41 p. application/pdf
institution Nanyang Technological University
building NTU Library
country Singapore
collection DR-NTU
language English
topic DRNTU::Library and information science::Libraries::Information retrieval and analysis
spellingShingle DRNTU::Library and information science::Libraries::Information retrieval and analysis
Lau, Eng Pwey
Goh, Dion Hoe-Lian
In search of query patterns : a case study of a university OPAC
description A transaction log analysis of the Nanyang Technological University (NTU) OPAC was conducted to identify query and search failure patterns with the goal of identifying areas of improvement for the system. One semester’s worth of OPAC transaction logs were obtained and from these, 641 991 queries were extracted and used for this work. Issues investigated included query length, frequency and type of search options and Boolean operators used as well as their relationships with search failure. Among other findings, results indicate that a majority of the queries were simple, with short query lengths and a low usage of Boolean operators. Failure analysis revealed that on average, users had an almost equal chance of obtaining no records or at least one record to a submitted query. We propose enhancements and suggest future areas of work to improve the users’ search experience with the NTU OPAC.
author2 Wee Kim Wee School of Communication and Information
author_facet Wee Kim Wee School of Communication and Information
Lau, Eng Pwey
Goh, Dion Hoe-Lian
format Article
author Lau, Eng Pwey
Goh, Dion Hoe-Lian
author_sort Lau, Eng Pwey
title In search of query patterns : a case study of a university OPAC
title_short In search of query patterns : a case study of a university OPAC
title_full In search of query patterns : a case study of a university OPAC
title_fullStr In search of query patterns : a case study of a university OPAC
title_full_unstemmed In search of query patterns : a case study of a university OPAC
title_sort in search of query patterns : a case study of a university opac
publishDate 2010
url https://hdl.handle.net/10356/91701
http://hdl.handle.net/10220/6186
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