World Englishes and international call centres

Call centres (or telephone ‘contact centres’) of various kinds have become an increasing fact of life for many people in Europe, North America and other developed economies. Although telephone contact centres may be dated back to the 1960s and 1970s in the US, their intrusion into the lives of Briti...

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Bibliographic Details
Main Author: Bolton, Kingsley
Other Authors: School of Humanities and Social Sciences
Format: Article
Language:English
Published: 2015
Subjects:
Online Access:https://hdl.handle.net/10356/93718
http://hdl.handle.net/10220/38383
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Institution: Nanyang Technological University
Language: English