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 _    _      ___      _____     ______    _____   
| |  | ||   / _ \\   / ____||  /_   _//  / ____|| 
| |/\| ||  / //\ \\ / //---`'   -| ||-  / //---`' 
|  /\  || |  ___  ||\ \\___     _| ||_  \ \\___   
|_// \_|| |_||  |_|| \_____||  /_____//  \_____|| 
`-`   `-` `-`   `-`   `----`   `-----`    `----`

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Text this: Service quality, customer satisfaction and customer loyalty : an SMRT perspective.