Consumer complaining to firms : the determinants of channel choice
Research Paper Series (National University of Singapore. Faculty of Business Administration); 2003-005
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| Format: | Working Paper/Technical Report |
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2018
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| Online Access: | http://scholarbank.nus.edu.sg/handle/10635/140462 |
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sg-nus-scholar.10635-1404622024-11-12T01:08:18Z Consumer complaining to firms : the determinants of channel choice Wirtz, Jochen Mattila, Anna S. MARKETING Research Paper Series (National University of Singapore. Faculty of Business Administration); 2003-005 1-27 2018-04-20T01:07:47Z 2018-04-20T01:07:47Z 2003-04 Working Paper/Technical Report Wirtz, Jochen, Mattila, Anna S. (2003-04). Consumer complaining to firms : the determinants of channel choice. Research Paper Series (National University of Singapore. Faculty of Business Administration); 2003-005 : 1-27. ScholarBank@NUS Repository. http://scholarbank.nus.edu.sg/handle/10635/140462 Research Paper Series; 2003-005 |
| institution |
National University of Singapore |
| building |
NUS Library |
| continent |
Asia |
| country |
Singapore Singapore |
| content_provider |
NUS Library |
| collection |
ScholarBank@NUS |
| description |
Research Paper Series (National University of Singapore. Faculty of Business Administration); 2003-005 |
| author2 |
MARKETING |
| author_facet |
MARKETING Wirtz, Jochen Mattila, Anna S. |
| format |
Working Paper/Technical Report |
| author |
Wirtz, Jochen Mattila, Anna S. |
| spellingShingle |
Wirtz, Jochen Mattila, Anna S. Consumer complaining to firms : the determinants of channel choice |
| author_sort |
Wirtz, Jochen |
| title |
Consumer complaining to firms : the determinants of channel choice |
| title_short |
Consumer complaining to firms : the determinants of channel choice |
| title_full |
Consumer complaining to firms : the determinants of channel choice |
| title_fullStr |
Consumer complaining to firms : the determinants of channel choice |
| title_full_unstemmed |
Consumer complaining to firms : the determinants of channel choice |
| title_sort |
consumer complaining to firms : the determinants of channel choice |
| publishDate |
2018 |
| url |
http://scholarbank.nus.edu.sg/handle/10635/140462 |
| _version_ |
1821221935511502848 |