Consumer responses to compensation, speed of recovery and apology after a service failure
Research Paper Series (National University of Singapore. Faculty of Business Administration); 2003-016
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| Format: | Working Paper/Technical Report |
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2018
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| Online Access: | http://scholarbank.nus.edu.sg/handle/10635/140464 |
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sg-nus-scholar.10635-1404642019-04-23T08:58:20Z Consumer responses to compensation, speed of recovery and apology after a service failure Wirtz, Jochen Mattila, Anna S. MARKETING Research Paper Series (National University of Singapore. Faculty of Business Administration); 2003-016 1-29 2018-04-20T01:07:49Z 2018-04-20T01:07:49Z 2003-06 Working Paper/Technical Report Wirtz, Jochen, Mattila, Anna S. (2003-06). Consumer responses to compensation, speed of recovery and apology after a service failure. Research Paper Series (National University of Singapore. Faculty of Business Administration); 2003-016 : 1-29. ScholarBank@NUS Repository. http://scholarbank.nus.edu.sg/handle/10635/140464 Research Paper Series; 2003-016 |
| institution |
National University of Singapore |
| building |
NUS Library |
| country |
Singapore |
| collection |
ScholarBank@NUS |
| description |
Research Paper Series (National University of Singapore. Faculty of Business Administration); 2003-016 |
| author2 |
MARKETING |
| author_facet |
MARKETING Wirtz, Jochen Mattila, Anna S. |
| format |
Working Paper/Technical Report |
| author |
Wirtz, Jochen Mattila, Anna S. |
| spellingShingle |
Wirtz, Jochen Mattila, Anna S. Consumer responses to compensation, speed of recovery and apology after a service failure |
| author_sort |
Wirtz, Jochen |
| title |
Consumer responses to compensation, speed of recovery and apology after a service failure |
| title_short |
Consumer responses to compensation, speed of recovery and apology after a service failure |
| title_full |
Consumer responses to compensation, speed of recovery and apology after a service failure |
| title_fullStr |
Consumer responses to compensation, speed of recovery and apology after a service failure |
| title_full_unstemmed |
Consumer responses to compensation, speed of recovery and apology after a service failure |
| title_sort |
consumer responses to compensation, speed of recovery and apology after a service failure |
| publishDate |
2018 |
| url |
http://scholarbank.nus.edu.sg/handle/10635/140464 |
| _version_ |
1681097989997723648 |