The effects of retail channel integration through the use of information technologies on firm performance

The effects of retail channel integration through the use of information technologies on firm performance

10.1016/j.jom.2012.03.001

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Bibliographic Details
Main Authors: Oh, L.-B., Teo, H.-H., Sambamurthy, V.
Other Authors: INFORMATION SYSTEMS
Format: Article
Published: 2013
Subjects:
Multichannel retailing
Resource complementarities
Retail channel integration
Service delivery system
Service operations management
Service science
Online Access:http://scholarbank.nus.edu.sg/handle/10635/42554
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Institution: National University of Singapore
Description
Summary:10.1016/j.jom.2012.03.001

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