Online customer retention: The resistance to change perspective
ICIS 2007 Proceedings - Twenty Eighth International Conference on Information Systems
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2013
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sg-nus-scholar.10635-426702015-01-09T19:27:00Z Online customer retention: The resistance to change perspective Gupta, S. Kim, H. Hong, N.E. INFORMATION SYSTEMS Customer retention Resistance to change Status quo bias Willingness to pay more ICIS 2007 Proceedings - Twenty Eighth International Conference on Information Systems 2013-07-11T10:15:12Z 2013-07-11T10:15:12Z 2007 Conference Paper Gupta, S.,Kim, H.,Hong, N.E. (2007). Online customer retention: The resistance to change perspective. ICIS 2007 Proceedings - Twenty Eighth International Conference on Information Systems. ScholarBank@NUS Repository. http://scholarbank.nus.edu.sg/handle/10635/42670 NOT_IN_WOS Scopus |
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National University of Singapore |
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NUS Library |
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Singapore |
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ScholarBank@NUS |
| topic |
Customer retention Resistance to change Status quo bias Willingness to pay more |
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Customer retention Resistance to change Status quo bias Willingness to pay more Gupta, S. Kim, H. Hong, N.E. Online customer retention: The resistance to change perspective |
| description |
ICIS 2007 Proceedings - Twenty Eighth International Conference on Information Systems |
| author2 |
INFORMATION SYSTEMS |
| author_facet |
INFORMATION SYSTEMS Gupta, S. Kim, H. Hong, N.E. |
| format |
Conference or Workshop Item |
| author |
Gupta, S. Kim, H. Hong, N.E. |
| author_sort |
Gupta, S. |
| title |
Online customer retention: The resistance to change perspective |
| title_short |
Online customer retention: The resistance to change perspective |
| title_full |
Online customer retention: The resistance to change perspective |
| title_fullStr |
Online customer retention: The resistance to change perspective |
| title_full_unstemmed |
Online customer retention: The resistance to change perspective |
| title_sort |
online customer retention: the resistance to change perspective |
| publishDate |
2013 |
| url |
http://scholarbank.nus.edu.sg/handle/10635/42670 |
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1681082655262638080 |