Text this: TQM and business performance in the service sector: A Singapore study

__    __     ___     _    _    __   __   _    _   
\ \\ / //   / _ \\  | || | ||  \ \\/ // | |  | || 
 \ \/ //   / //\ \\ | || | ||   \ ` //  | |/\| || 
  \  //   |  ___  ||| \\_/ ||    | ||   |  /\  || 
   \//    |_||  |_|| \____//     |_||   |_// \_|| 
    `     `-`   `-`   `---`      `-`'   `-`   `-`