TQM and business performance in the service sector: A Singapore study

TQM and business performance in the service sector: A Singapore study

10.1108/01443570010348262

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Bibliographic Details
Main Authors: Brah, S.A., Wong, J.L., Rao, B.M.
Other Authors: DECISION SCIENCES
Format: Article
Published: 2013
Subjects:
Operations strategy
Performance
Service industries
Service operations
TQM
Online Access:http://scholarbank.nus.edu.sg/handle/10635/45006
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Institution: National University of Singapore

Internet

http://scholarbank.nus.edu.sg/handle/10635/45006

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