TQM and business performance in the service sector: A Singapore study

TQM and business performance in the service sector: A Singapore study

10.1108/01443570010348262

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Bibliographic Details
Main Authors: Brah, S.A., Wong, J.L., Rao, B.M.
Other Authors: DECISION SCIENCES
Format: Article
Published: 2013
Subjects:
Operations strategy
Performance
Service industries
Service operations
TQM
Online Access:http://scholarbank.nus.edu.sg/handle/10635/45006
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Institution: National University of Singapore
id sg-nus-scholar.10635-45006
record_format dspace
spelling sg-nus-scholar.10635-450062024-11-11T08:09:33Z TQM and business performance in the service sector: A Singapore study Brah, S.A. Wong, J.L. Rao, B.M. DECISION SCIENCES Operations strategy Performance Service industries Service operations TQM 10.1108/01443570010348262 International Journal of Operations and Production Management 20 11 1293-1312 2013-10-10T04:39:57Z 2013-10-10T04:39:57Z 2000 Article Brah, S.A., Wong, J.L., Rao, B.M. (2000). TQM and business performance in the service sector: A Singapore study. International Journal of Operations and Production Management 20 (11) : 1293-1312. ScholarBank@NUS Repository. https://doi.org/10.1108/01443570010348262 01443577 http://scholarbank.nus.edu.sg/handle/10635/45006 000165998000004 Scopus
institution National University of Singapore
building NUS Library
continent Asia
country Singapore
Singapore
content_provider NUS Library
collection ScholarBank@NUS
topic Operations strategy
Performance
Service industries
Service operations
TQM
spellingShingle Operations strategy
Performance
Service industries
Service operations
TQM
Brah, S.A.
Wong, J.L.
Rao, B.M.
TQM and business performance in the service sector: A Singapore study
description 10.1108/01443570010348262
author2 DECISION SCIENCES
author_facet DECISION SCIENCES
Brah, S.A.
Wong, J.L.
Rao, B.M.
format Article
author Brah, S.A.
Wong, J.L.
Rao, B.M.
author_sort Brah, S.A.
title TQM and business performance in the service sector: A Singapore study
title_short TQM and business performance in the service sector: A Singapore study
title_full TQM and business performance in the service sector: A Singapore study
title_fullStr TQM and business performance in the service sector: A Singapore study
title_full_unstemmed TQM and business performance in the service sector: A Singapore study
title_sort tqm and business performance in the service sector: a singapore study
publishDate 2013
url http://scholarbank.nus.edu.sg/handle/10635/45006
_version_ 1821218676363231232

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