Benefits of providing amenities to impatient waiting customers

بواسطة Ou, J., Rao, B.M.
منشور في 2013

Relationship between TQM and performance of Singapore companies

بواسطة Brah, S.A., Tee, S.S.L., Rao, B.M.
منشور في 2014

TQM and business performance in the service sector: A Singapore study

بواسطة Brah, S.A., Wong, J.L., Rao, B.M.
منشور في 2013