Managing service quality: Applying utility theory in the prioritization of service attributes

10.1108/02656710310468579

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Bibliographic Details
Main Authors: Li, Y.N., Tan, K.C., Xie, M.
Other Authors: INDUSTRIAL & SYSTEMS ENGINEERING
Format: Article
Published: 2014
Subjects:
Online Access:http://scholarbank.nus.edu.sg/handle/10635/63174
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Institution: National University of Singapore
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spelling sg-nus-scholar.10635-631742015-02-19T20:11:47Z Managing service quality: Applying utility theory in the prioritization of service attributes Li, Y.N. Tan, K.C. Xie, M. INDUSTRIAL & SYSTEMS ENGINEERING Customer service Measurement Service quality Uncertainty 10.1108/02656710310468579 International Journal of Quality and Reliability Management 20 4 417-435 2014-06-17T07:01:03Z 2014-06-17T07:01:03Z 2003 Article Li, Y.N.,Tan, K.C.,Xie, M. (2003). Managing service quality: Applying utility theory in the prioritization of service attributes. International Journal of Quality and Reliability Management 20 (4) : 417-435. ScholarBank@NUS Repository. <a href="https://doi.org/10.1108/02656710310468579" target="_blank">https://doi.org/10.1108/02656710310468579</a> 0265671X http://scholarbank.nus.edu.sg/handle/10635/63174 NOT_IN_WOS Scopus
institution National University of Singapore
building NUS Library
country Singapore
collection ScholarBank@NUS
topic Customer service
Measurement
Service quality
Uncertainty
spellingShingle Customer service
Measurement
Service quality
Uncertainty
Li, Y.N.
Tan, K.C.
Xie, M.
Managing service quality: Applying utility theory in the prioritization of service attributes
description 10.1108/02656710310468579
author2 INDUSTRIAL & SYSTEMS ENGINEERING
author_facet INDUSTRIAL & SYSTEMS ENGINEERING
Li, Y.N.
Tan, K.C.
Xie, M.
format Article
author Li, Y.N.
Tan, K.C.
Xie, M.
author_sort Li, Y.N.
title Managing service quality: Applying utility theory in the prioritization of service attributes
title_short Managing service quality: Applying utility theory in the prioritization of service attributes
title_full Managing service quality: Applying utility theory in the prioritization of service attributes
title_fullStr Managing service quality: Applying utility theory in the prioritization of service attributes
title_full_unstemmed Managing service quality: Applying utility theory in the prioritization of service attributes
title_sort managing service quality: applying utility theory in the prioritization of service attributes
publishDate 2014
url http://scholarbank.nus.edu.sg/handle/10635/63174
_version_ 1681085910149496832