Managing service quality: Applying utility theory in the prioritization of service attributes
10.1108/02656710310468579
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sg-nus-scholar.10635-631742015-02-19T20:11:47Z Managing service quality: Applying utility theory in the prioritization of service attributes Li, Y.N. Tan, K.C. Xie, M. INDUSTRIAL & SYSTEMS ENGINEERING Customer service Measurement Service quality Uncertainty 10.1108/02656710310468579 International Journal of Quality and Reliability Management 20 4 417-435 2014-06-17T07:01:03Z 2014-06-17T07:01:03Z 2003 Article Li, Y.N.,Tan, K.C.,Xie, M. (2003). Managing service quality: Applying utility theory in the prioritization of service attributes. International Journal of Quality and Reliability Management 20 (4) : 417-435. ScholarBank@NUS Repository. <a href="https://doi.org/10.1108/02656710310468579" target="_blank">https://doi.org/10.1108/02656710310468579</a> 0265671X http://scholarbank.nus.edu.sg/handle/10635/63174 NOT_IN_WOS Scopus |
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Customer service Measurement Service quality Uncertainty |
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Customer service Measurement Service quality Uncertainty Li, Y.N. Tan, K.C. Xie, M. Managing service quality: Applying utility theory in the prioritization of service attributes |
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10.1108/02656710310468579 |
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INDUSTRIAL & SYSTEMS ENGINEERING |
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INDUSTRIAL & SYSTEMS ENGINEERING Li, Y.N. Tan, K.C. Xie, M. |
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Article |
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Li, Y.N. Tan, K.C. Xie, M. |
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Li, Y.N. |
title |
Managing service quality: Applying utility theory in the prioritization of service attributes |
title_short |
Managing service quality: Applying utility theory in the prioritization of service attributes |
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Managing service quality: Applying utility theory in the prioritization of service attributes |
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Managing service quality: Applying utility theory in the prioritization of service attributes |
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Managing service quality: Applying utility theory in the prioritization of service attributes |
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managing service quality: applying utility theory in the prioritization of service attributes |
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2014 |
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http://scholarbank.nus.edu.sg/handle/10635/63174 |
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1681085910149496832 |