AI gets real at Singapore's Changi Airport (Part 1)

• Main Authors: LEE, Steve, MILLER, Steven M.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2019
• Subjects: Artificial intelligence; machine learning; airports; transportation; Changi Airport; Singapore; Business Analytics; Business Intelligence; Computer Sciences; Management Information Systems; Strategic Management Policy; Technology and Innovation; Transportation
• Online Access: https://ink.library.smu.edu.sg/ami/102; https://ink.library.smu.edu.sg/context/ami/article/1115/viewcontent/AI_Gets_Real_at_Changi_May_2019_AMI_mag_S_Lee_and_S_Miller_1pg_layout.pdf
• Institution: Singapore Management University

Ranked as the best airport for seven consecutive years, Singapore’s Changi Airport is lauded the world over for the efficient, safe, pleasurable and seamless service it offers the millions of passengers that pass through its facilities annually. Much of Changi Airport’s success can be attributed to the organisation’s customer-oriented business focus and deeply embedded culture of service excellence, combined with a host of advanced technologies operating invisibly in the background. The framework for this technology enablement is Changi Airport Group’s (CAG’s) SMART Airport Vision—an enterprise-wide approach to connective technologies that leverages sensors, data fusion, data analytics, and artificial intelligence (AI), orchestrating these systems and capabilities into feedback loops, and deploying them with user-centric design to enhancing customer experience and operating efficiency.