Bank Negara Indonesia: Enabling transformative change through human capital

• Main Authors: SMITH, Richard R., CHAN, Chi Wei
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2015
• Subjects: State Owned Enterprise (SOE); human capital; banking & finance; leadership; change management; talent management; culture; organisational structure; Business Administration, Management, and Operations; Human Resources Management; Organizational Behavior and Theory; Strategic Management Policy; Training and Development
• Online Access: https://ink.library.smu.edu.sg/cases_coll_all/134; https://cmp.smu.edu.sg/case/1811
• Institution: Singapore Management University

The case is set in 2014 in Indonesia, with the leaders of a once strong national bank – Bank Negara Indonesia (BNI) - facing the challenge of transformation amidst a volatile and uncertain business environment. With growing competition and the rapid economic growth of the nation, the bank leadership...