Singapore Changi Airport: Check-in to a world class experience

Hamidah Hassan works at SATS, a provider of gateway services at Changi Airport. SATS has a symbiotic relationship with Changi Airport Singapore and Singapore Airlines. Hamidah is in charge of the operations at the check-in counter. As passenger traffic at Changi Airport increases, the lengthening wa...

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Bibliographic Details
Main Authors: MOOSA, Sharafali, SESDHADRI, Sridhar, RODRIGUES, Brian, CHAN, Chi Wei
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2015
Subjects:
Online Access:https://ink.library.smu.edu.sg/cases_coll_all/140
https://cmp.smu.edu.sg/case/2851
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Institution: Singapore Management University
Language: English
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