Infosys Helix: An AI-driven, cloud-based platform to transform the healthcare ecosystem

• Main Authors: HOE, Siu Loon, RAO-KACHROO, Mahima
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2024
• Subjects: Change agents; Business process outsourcing; Go-to-market strategy; Growth strategy; Technological innovations; SaaS; Artificial Intelligence and Robotics; Health Information Technology; Software Engineering
• Online Access: https://ink.library.smu.edu.sg/cases_coll_all/471; https://cmp.smu.edu.sg/case/6006
• Institution: Singapore Management University

Launched in 2019 by Indian technology giant Infosys, Helix reduced administrative costs associated with insurance claims in the US healthcare industry. The vast US healthcare industry required a seamless insurance membership experience—one that comprised administrative functions that were easily dis...