Airport blues: Passengers grounded by Microsoft-CrowdStrike outage

• Main Authors: RAMANATHAN, Kiruthika, BARROS, Rafael J, LIM, Thomas
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2024
• Subjects: Root Cause Analysis; IT Security Management; Cybersecurity; Process Management; Service Delivery; Enterprise Computing; Management Information Systems
• Online Access: https://ink.library.smu.edu.sg/cases_coll_all/504; https://cmp-shop.smu.edu.sg/products/airport-blues-passengers-grounded-by-microsoft-crowdstrike-outage?variant=42392972492842
• Institution: Singapore Management University

On July 19, 2024, CrowdStrike, one of the largest players in the global endpoint detection and response software market, pushed a single configuration file as an update to its Falcon Sensor program. This program is commonly used by Microsoft enterprise computers running on the Windows platform. The...