KOMIDA: Making microfinance digital in Indonesia

This case chronicles specific background, challenges, and actions taken by an Indonesian microfinancing institution (MFI) as it was implementing a digital mobile system to replace its current manual processes used in its field office operations. From a high level perspective, it describes the challe...

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Main Authors: YEOW, Adrian, LIM, Wee Kiat
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2018
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Online Access:https://ink.library.smu.edu.sg/cmp_research/11
https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1010&context=cmp_research
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Institution: Singapore Management University
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spelling sg-smu-ink.cmp_research-10102020-03-27T06:21:06Z KOMIDA: Making microfinance digital in Indonesia YEOW, Adrian LIM, Wee Kiat This case chronicles specific background, challenges, and actions taken by an Indonesian microfinancing institution (MFI) as it was implementing a digital mobile system to replace its current manual processes used in its field office operations. From a high level perspective, it describes the challenges faced by an organization that was attempting to implement a new digital initiative but constrained by its resource-scarce, institutionally, and culturally bound environment. At the same time, it highlights that this digital initiative was a critical part of its overall plan for addressing industry demands, increasing competitive pressures, and internal process issues. The case study thus provides in-depth information of motivations behind such a project and the challenges facing the organization as it manages the project with an external IT vendor. 2018-12-01T08:00:00Z text application/pdf https://ink.library.smu.edu.sg/cmp_research/11 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1010&context=cmp_research http://creativecommons.org/licenses/by-nc-nd/4.0/ CMP Research eng Institutional Knowledge at Singapore Management University microfinance institutions IT implementation case study Asian Studies Management Information Systems
institution Singapore Management University
building SMU Libraries
continent Asia
country Singapore
Singapore
content_provider SMU Libraries
collection InK@SMU
language English
topic microfinance institutions
IT implementation
case study
Asian Studies
Management Information Systems
spellingShingle microfinance institutions
IT implementation
case study
Asian Studies
Management Information Systems
YEOW, Adrian
LIM, Wee Kiat
KOMIDA: Making microfinance digital in Indonesia
description This case chronicles specific background, challenges, and actions taken by an Indonesian microfinancing institution (MFI) as it was implementing a digital mobile system to replace its current manual processes used in its field office operations. From a high level perspective, it describes the challenges faced by an organization that was attempting to implement a new digital initiative but constrained by its resource-scarce, institutionally, and culturally bound environment. At the same time, it highlights that this digital initiative was a critical part of its overall plan for addressing industry demands, increasing competitive pressures, and internal process issues. The case study thus provides in-depth information of motivations behind such a project and the challenges facing the organization as it manages the project with an external IT vendor.
format text
author YEOW, Adrian
LIM, Wee Kiat
author_facet YEOW, Adrian
LIM, Wee Kiat
author_sort YEOW, Adrian
title KOMIDA: Making microfinance digital in Indonesia
title_short KOMIDA: Making microfinance digital in Indonesia
title_full KOMIDA: Making microfinance digital in Indonesia
title_fullStr KOMIDA: Making microfinance digital in Indonesia
title_full_unstemmed KOMIDA: Making microfinance digital in Indonesia
title_sort komida: making microfinance digital in indonesia
publisher Institutional Knowledge at Singapore Management University
publishDate 2018
url https://ink.library.smu.edu.sg/cmp_research/11
https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1010&context=cmp_research
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