KOMIDA: Making microfinance digital in Indonesia
This case chronicles specific background, challenges, and actions taken by an Indonesian microfinancing institution (MFI) as it was implementing a digital mobile system to replace its current manual processes used in its field office operations. From a high level perspective, it describes the challe...
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sg-smu-ink.cmp_research-10102020-03-27T06:21:06Z KOMIDA: Making microfinance digital in Indonesia YEOW, Adrian LIM, Wee Kiat This case chronicles specific background, challenges, and actions taken by an Indonesian microfinancing institution (MFI) as it was implementing a digital mobile system to replace its current manual processes used in its field office operations. From a high level perspective, it describes the challenges faced by an organization that was attempting to implement a new digital initiative but constrained by its resource-scarce, institutionally, and culturally bound environment. At the same time, it highlights that this digital initiative was a critical part of its overall plan for addressing industry demands, increasing competitive pressures, and internal process issues. The case study thus provides in-depth information of motivations behind such a project and the challenges facing the organization as it manages the project with an external IT vendor. 2018-12-01T08:00:00Z text application/pdf https://ink.library.smu.edu.sg/cmp_research/11 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1010&context=cmp_research http://creativecommons.org/licenses/by-nc-nd/4.0/ CMP Research eng Institutional Knowledge at Singapore Management University microfinance institutions IT implementation case study Asian Studies Management Information Systems |
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microfinance institutions IT implementation case study Asian Studies Management Information Systems YEOW, Adrian LIM, Wee Kiat KOMIDA: Making microfinance digital in Indonesia |
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This case chronicles specific background, challenges, and actions taken by an Indonesian microfinancing institution (MFI) as it was implementing a digital mobile system to replace its current manual processes used in its field office operations. From a high level perspective, it describes the challenges faced by an organization that was attempting to implement a new digital initiative but constrained by its resource-scarce, institutionally, and culturally bound environment. At the same time, it highlights that this digital initiative was a critical part of its overall plan for addressing industry demands, increasing competitive pressures, and internal process issues. The case study thus provides in-depth information of motivations behind such a project and the challenges facing the organization as it manages the project with an external IT vendor. |
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text |
author |
YEOW, Adrian LIM, Wee Kiat |
author_facet |
YEOW, Adrian LIM, Wee Kiat |
author_sort |
YEOW, Adrian |
title |
KOMIDA: Making microfinance digital in Indonesia |
title_short |
KOMIDA: Making microfinance digital in Indonesia |
title_full |
KOMIDA: Making microfinance digital in Indonesia |
title_fullStr |
KOMIDA: Making microfinance digital in Indonesia |
title_full_unstemmed |
KOMIDA: Making microfinance digital in Indonesia |
title_sort |
komida: making microfinance digital in indonesia |
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Institutional Knowledge at Singapore Management University |
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2018 |
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https://ink.library.smu.edu.sg/cmp_research/11 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1010&context=cmp_research |
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1712300738006220800 |