Assessing the performance of cashless society innovations

• Main Author: NG, Dennis Chong Meng
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2019
• Subjects: cashless; cashless society; payments; fintech; life stage; payment choice; incentives; habits; M-Pesa; Singapore; field experiment; comparative analysis; Technology and Innovation
• Online Access: https://ink.library.smu.edu.sg/etd_coll/245; https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1245&context=etd_coll
• Institution: Singapore Management University

Payments research is essential in supporting the move towards a cashless society. This dissertation uses mixed methods, a field experiment and comparative analysis to propose a payments framework, assess incentive effectiveness, and investigate the role of habits and challenges related to adoption....