Customer Satisfaction Index of Singapore: The Singapore Management University Subscription Report 2008

• Main Author: Institute of Service Excellence, SMU
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2008
• Subjects: customer satisfaction index; Singapore; Business; Business and Corporate Communications; Sales and Merchandising
• Online Access: https://ink.library.smu.edu.sg/ises_research/1; https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1001&context=ises_research
• Institution: Singapore Management University

The Institute of Service Excellence at Singapore Management University (ISES) was appointed by the Singapore Workforce Development Agency (WDA) to implement and maintain an annual benchmark for the services sector in Singapore. The Customer Satisfaction Index of Singapore (CSISG) was first launched...