Customer Satisfaction Index of Singapore 2020: Q3 Results

Customer Satisfaction Index of Singapore 2020: Q3 Results

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This...

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Bibliographic Details
Main Author: Institute of Service Excellence, SMU
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2020
Subjects:
Customer satisfaction
Singapore
industry
service excellence
Asian Studies
Food and Beverage Management
Tourism and Travel
Online Access:https://ink.library.smu.edu.sg/ises_research/84
https://ink.library.smu.edu.sg/context/ises_research/article/1079/viewcontent/CSISG2020_ResultsOverview_Q3.pdf
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Institution: Singapore Management University
Language: English
Description
Summary:The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s 14th year of measurement.

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