Customer Satisfaction Index of Singapore 2021: Q2 Results

• Main Author: Institute of Service Excellence, SMU
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2021
• Subjects: Customer satisfaction; Singapore; industry; service excellence; Asian Studies; Transportation and Mobility Management
• Online Access: https://ink.library.smu.edu.sg/ises_research/81; https://ink.library.smu.edu.sg/context/ises_research/article/1082/viewcontent/CSISG2021_Results_Overview_Q2.pdf
• Institution: Singapore Management University

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time. 2021 marks the 15th year...