Impact of a new discovery service at Li Ka Shing Library

• Main Author: Yeo, Pin Pin
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2012
• Subjects: Discovery service; web-scale discovery; one-stop search; user satisfaction; survey; Library and Information Science
• Online Access: https://ink.library.smu.edu.sg/library_research/19; https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1018&context=library_research
• Institution: Singapore Management University

At the Li Ka Shing Library, an evaluation of discovery systems was done with one system selected and implemented in a short time frame. The evaluation and the implementation were described. A survey to measure user satisfaction with the new discovery service was conducted and the results analyzed. Based on the results of the survey, the actions taken by the Library to improve the discovery service were discussed. The usage of electronic resources was compared pre- and post-implementation of the discovery system.