Improve Space and Manpower Utilisation

• Main Authors: LAU, Aldred Wen Yang, TAN, Eileen Yi Lin, LEE, Jo Xin, LIM, Joshua Thiow Ern, LEE, Shu Wei, DIMIAN, Adel, ISHAK, Yuyun Wirawati, ONG, Vincent
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2015
• Subjects: seat hogging; space utilisation; manpower use; academic libraries; library usage; Library and Information Science
• Online Access: https://ink.library.smu.edu.sg/library_research/55; https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1055&context=library_research
• Institution: Singapore Management University

From weeks 11 to 14, the [Li Ka Shing] Library sees a surge in the percentage of hogged seats to up to 31% of its capacity, which diverts manpower from its main operations to deal with both the problem and complaints from users that ensure. The team looked for a solution to decrease the percentage o...