Optimal Staffing Policy and Technology Investment in a Telemedicine Hospital
We study a specialty hospital providing traditional face-to-face consultations by experts and telemedicine services by tele-specialists. As accuracy of diagnosis and treatment by tele-specialists are paramount in such a setting (unlike call center management), our main focus is to determine the opti...
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| Main Authors: | , , |
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| Format: | text |
| Language: | English |
| Published: |
Institutional Knowledge at Singapore Management University
2009
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/lkcsb_research/1108 |
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| Institution: | Singapore Management University |
| Language: | English |