Implementing Expert Systems Technology: A Corporate-Wide Approach

• Main Authors: Liang, Thow Yick, Teo, Y.K
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 1994
• Subjects: Business
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/2175; https://doi.org/10.1080/01449299408914614
• Institution: Singapore Management University

At present, expert systems (ES) technology is used opportunistically by organizations mainly on an individual application basis. As a result, assimilation of this technology can be slow as there is no proper co-ordination. With increasing awareness of its value and benefits, more organizations are venturing into this technology, but to maximize its potential, a systematic approach must be adopted. This study examines an organized corporate-wide approach designed by a major corporation in Singapore to exploit ES technology. Besides technical issues, the analysis revealed numerous human behavioural variables pertinent to the construction of the master plan. The corporate culture and its present level of computerization, which are related to the psychological readiness of its staff members to tap into ES technology on a more massive scale, arc significant factors. The entire study is put into perspective by using technology assimilation models such as those of McFarlan. McKenny. and Pyburn.