Silence Speaks Volumes: The Effectiveness of Reticence in Comparison to Apology and Denial for Repairing Integrity- and Competence-Based Trust Violations

Silence Speaks Volumes: The Effectiveness of Reticence in Comparison to Apology and Denial for Repairing Integrity- and Competence-Based Trust Violations

Prior research on responses to trust violations has focused primarily on the effects of apology and denial. The authors extended this research by studying another type of verbal response that is often used to respond to trust violations but has not been considered in the trust literature: reticence....

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Bibliographic Details
Main Authors: FERRIN, Donald L., KIM, Peter H., COOPER, Cecily D., DIRKS, Kurt T.
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2007
Subjects:
trust repair
reticence
attributions
information diagnosticity
belief formation
apology
denial
Human Resources Management
Organizational Behavior and Theory
Social Psychology and Interaction
Online Access:https://ink.library.smu.edu.sg/lkcsb_research/2526
https://ink.library.smu.edu.sg/context/lkcsb_research/article/3525/viewcontent/SilenceSpeaksVolumes_2007.pdf
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Institution: Singapore Management University
Language: English

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https://ink.library.smu.edu.sg/lkcsb_research/2526
https://ink.library.smu.edu.sg/context/lkcsb_research/article/3525/viewcontent/SilenceSpeaksVolumes_2007.pdf

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