FERRIN, D. L., KIM, P. H., COOPER, C. D., & DIRKS, K. T. (2007). Silence Speaks Volumes: The Effectiveness of Reticence in Comparison to Apology and Denial for Repairing Integrity- and Competence-Based Trust Violations. Institutional Knowledge at Singapore Management University.
استشهاد بنمط شيكاغوFERRIN, Donald L., Peter H. KIM, Cecily D. COOPER, و Kurt T. DIRKS. Silence Speaks Volumes: The Effectiveness of Reticence in Comparison to Apology and Denial for Repairing Integrity- and Competence-Based Trust Violations. Institutional Knowledge at Singapore Management University, 2007.
MLA استشهادFERRIN, Donald L., Peter H. KIM, Cecily D. COOPER, و Kurt T. DIRKS. Silence Speaks Volumes: The Effectiveness of Reticence in Comparison to Apology and Denial for Repairing Integrity- and Competence-Based Trust Violations. Institutional Knowledge at Singapore Management University, 2007.