Speaking the Unspeakable: The Paper Dialogue Approach

Effective communication is a vital characteristic of all learning organisations. Ineffective communication lies at the root of why people are not really working well and learning in teams. These people are poorly connected. Thus, the notion of dialogue is appealing. However, such a free flow of idea...

Full description

Saved in:
Bibliographic Details
Main Authors: Ng, P.T., Liang, Thow Yick
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2005
Subjects:
Online Access:https://ink.library.smu.edu.sg/lkcsb_research/2657
https://doi.org/10.1504/ijhrdm.2005.006325
Tags: Add Tag
No Tags, Be the first to tag this record!
Institution: Singapore Management University
Language: English
id sg-smu-ink.lkcsb_research-3656
record_format dspace
spelling sg-smu-ink.lkcsb_research-36562016-02-12T08:33:34Z Speaking the Unspeakable: The Paper Dialogue Approach Ng, P.T. Liang, Thow Yick Effective communication is a vital characteristic of all learning organisations. Ineffective communication lies at the root of why people are not really working well and learning in teams. These people are poorly connected. Thus, the notion of dialogue is appealing. However, such a free flow of ideas, balancing advocacy and inquiry, is rarely observed in many organisations. The constraint is due to the culture of the people/organisation. When sensitive issues need to be addressed, most of these people display an unwillingness to speak their mind. Many elect to keep silent about their true feelings and prefer to say only the politically correct things. Fear and distrust exist prominently. Thus, dialogue facilitators find it difficult to get people to talk honestly and openly about issues, much less to uncover deeper mental models and constructing real shared vision. This paper examines this crucial problem, and experiments and describes an alternative method, called the paper dialogue, which could be effective in helping real feelings and honest opinions surface more easily, thus improving the collective intelligence of the organisation. 2005-01-01T08:00:00Z text https://ink.library.smu.edu.sg/lkcsb_research/2657 info:doi/10.1504/ijhrdm.2005.006325 https://doi.org/10.1504/ijhrdm.2005.006325 Research Collection Lee Kong Chian School Of Business eng Institutional Knowledge at Singapore Management University Human Resources Management
institution Singapore Management University
building SMU Libraries
continent Asia
country Singapore
Singapore
content_provider SMU Libraries
collection InK@SMU
language English
topic Human Resources Management
spellingShingle Human Resources Management
Ng, P.T.
Liang, Thow Yick
Speaking the Unspeakable: The Paper Dialogue Approach
description Effective communication is a vital characteristic of all learning organisations. Ineffective communication lies at the root of why people are not really working well and learning in teams. These people are poorly connected. Thus, the notion of dialogue is appealing. However, such a free flow of ideas, balancing advocacy and inquiry, is rarely observed in many organisations. The constraint is due to the culture of the people/organisation. When sensitive issues need to be addressed, most of these people display an unwillingness to speak their mind. Many elect to keep silent about their true feelings and prefer to say only the politically correct things. Fear and distrust exist prominently. Thus, dialogue facilitators find it difficult to get people to talk honestly and openly about issues, much less to uncover deeper mental models and constructing real shared vision. This paper examines this crucial problem, and experiments and describes an alternative method, called the paper dialogue, which could be effective in helping real feelings and honest opinions surface more easily, thus improving the collective intelligence of the organisation.
format text
author Ng, P.T.
Liang, Thow Yick
author_facet Ng, P.T.
Liang, Thow Yick
author_sort Ng, P.T.
title Speaking the Unspeakable: The Paper Dialogue Approach
title_short Speaking the Unspeakable: The Paper Dialogue Approach
title_full Speaking the Unspeakable: The Paper Dialogue Approach
title_fullStr Speaking the Unspeakable: The Paper Dialogue Approach
title_full_unstemmed Speaking the Unspeakable: The Paper Dialogue Approach
title_sort speaking the unspeakable: the paper dialogue approach
publisher Institutional Knowledge at Singapore Management University
publishDate 2005
url https://ink.library.smu.edu.sg/lkcsb_research/2657
https://doi.org/10.1504/ijhrdm.2005.006325
_version_ 1770570500881252352