Situational and Dispositional Predictors of Displays of Positive Emotions

Situational and Dispositional Predictors of Displays of Positive Emotions

The study examined the effects of situational (store busyness and customer demand) and dispositional (extraversion, neuroticism, and psychoticism) factors on the display of positive emotions. We found that for situational factors, customer demand was positively related to displayed positive emotions...

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Bibliographic Details
Main Authors: TAN, Hwee Hoon, FOO, Maw Der, CHONG, Chee-Leong, NG, Renee
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2003
Subjects:
Positive emotions
extraversion
personality factors
situational factors
customer demand
Human Resources Management
Industrial and Organizational Psychology
Organizational Behavior and Theory
Online Access:https://ink.library.smu.edu.sg/lkcsb_research/2773
https://doi.org/10.1002/job.231
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Institution: Singapore Management University
Language: English
Description
Summary:The study examined the effects of situational (store busyness and customer demand) and dispositional (extraversion, neuroticism, and psychoticism) factors on the display of positive emotions. We found that for situational factors, customer demand was positively related to displayed positive emotions. For personality factors, extraversion was positively related to displayed positive emotions and neuroticism was negatively related to displayed positive emotions. Usefulness analysis showed that both situational and personality factors contributed significantly to explain the level of positive displayed emotion.

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