From the Head and the Heart: Locating Cognition- and Affect-Based Trust in Managers' Professional Networks

• Main Authors: CHUA, Roy Y. J., Ingram, Paul, Morris, Michael W.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2008
• Subjects: Trust Research; Business networks; Decision making; Emotions; Psychology and Cognition; Organnizational behavior; Interpersonal relations; Business; Organizational Behavior and Theory
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/3839; https://ink.library.smu.edu.sg/context/lkcsb_research/article/4838/viewcontent/HeadandHeart_2008AMJ__1_.pdf
• Institution: Singapore Management University

This article investigates the configuration of cognition- and affect-based trust in managers' professional networks, examining how these two types of trust are associated with relational content and structure. Results indicate that cognition-based trust is positively associated with economic resource, task advice, and career guidance ties, whereas affect-based trust is positively associated with friendship and career guidance ties but negatively associated with economic resource ties. The extent of embeddedness in a network through positive ties increases affect-based trust, whereas that through negative ties decreases cognition-based trust. These findings illuminate how trust arises in networks and inform network research that invokes trust to explain managerial outcomes.