Emotional Labor Actors: A Latent Profile Analysis of Emotional Labor Strategies

• Main Authors: GABRIEL, Allison S., DANIELS, Michael A., DIEFENDORFF, James M., GREGURAS, Gary J.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2015
• Subjects: Emotional Regulation; Employee Characteristics; Fatigue; Job Satisfaction; emotional labor; surface acting; deep acting; latent profile analysis; employee well-being; Human Resources Management; Organizational Behavior and Theory
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/4374; https://ink.library.smu.edu.sg/context/lkcsb_research/article/5373/viewcontent/Emotional_Labor_Actors_av.pdf
• Institution: Singapore Management University

Research on emotional labor focuses on how employees utilize 2 main regulation strategies—surface acting (i.e., faking one’s felt emotions) and deep acting (i.e., attempting to feel required emotions)—to adhere to emotional expectations of their jobs. To date, researchers largely have considered how...