University-sponsored Family Business Programs: Program Characteristics, Perceived Quality and Member Satisfaction

• Main Authors: KAPLAN, Thomas E., GEORGE, Gerard, RIMLER, George W.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2000
• Subjects: Business; Entrepreneurial and Small Business Operations; Higher Education
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/4643
• Institution: Singapore Management University

University-sponsored family business programs act as important sources of continuing education and information for family businesses. In spite of rapid growth of such programs, relatively little research has focused on member satisfaction and member perceptions of program usefulness and quality. This study is the first to actively seek the cooperation of administrators and members of family business programs to study issues of content, program attributes, and member perceptions. Using 333 member responses (36% response rate) from 21 university-sponsored programs, perceptions of program content, usefulness, and satisfaction are analyzed. Results provide insight for program directors about how to run programs that best meet the needs of member families.