Confessions of an angry employee: The dark side of de-identified “confessions” on Facebook

• Main Authors: KRISHNA, Arunima, Soojin KIM
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2015
• Subjects: Confessions; Employees’ communication behaviors; Facebook; Paracrisis; Social media; Uses and gratification theory; Business and Corporate Communications; Social Media
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/4773; https://ink.library.smu.edu.sg/context/lkcsb_research/article/5772/viewcontent/confessions_of_an_angry_employee.pdf
• Institution: Singapore Management University

Employees’ communication behaviors are an important area of research for public rela-tions. In this study, employees’ communication behaviors in a de-identified context havebeen studied from the perspective of online flaming by analyzing “confessions” posted on aFacebook confessions page. The theore...