Managing emergency department crowding through improved triaging and resource allocation

• Main Authors: YANG, Kum Khiong, LAM, Sean Shao Wei, LOW, Joyce M. W., ONG, Marcus Eng Hock
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2016
• Subjects: Emergency department; Triaging; Healthcare quality improvement; Simulation; Medicine and Health Sciences; Operations and Supply Chain Management
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/4945; https://ink.library.smu.edu.sg/context/lkcsb_research/article/5944/viewcontent/ManagingEmergencyDepartmentCrowding_2016_afv.pdf
• Institution: Singapore Management University

Long waiting times in emergency departments (EDs) not only reduce patients’ perceived quality of care, but also increase crowding which can adversely affect patients’ outcomes. Waiting time has been found to affect patients’ outcomes and is closely associated with delays in the provision of ancillar...